How much is shipping? This depends on the product ordered, the total weight, and where we're shipping to. Many products ship free of charge and all orders over $149 ship free. To calculate your shipping cost there is a calculator on the shopping cart page.
What if I have an issue with my product? If you are experiencing an issue with you product, please consult your user manual in the first instance or contact us via the contact page for a resolution.
What is your returns policy? We stand behind our products. If for some reason you are not satisfied with your product, we offer a 365 day return policy. Please contact us and we will resolve the situation.
Can I pickup my purchase? To offer our customers the very best prices, our business is 100% online. As such we do not offer a pickup facility, all products are delivered to your preferred address.
How long will it take to get my order? This depends on a number of factors including location, shipping method, and the type of product. Typically products arrive with standard shipping within 4-6 days, 1-2 days with local express services and in some cases where the products ship for free 8-15 days.
What are my payment options? We accept all major credit cards including PayPal.
Is it safe to shop online? We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.
Do you offer Group Buy opportunities? Great question, we are currently working on a Group Buy offering whereby we will be able to offer our customers almost wholesale prices on special products. To stay tuned make sure you become a TME Online member.